Política de privacidad
1. Introduction
Robovex Lda ("Robovex", "we", "us", or "our"), with registered office at Rua de Santa Catarina 1200, 3º andar, 4000-457 Porto, Portugal (NIF: 51XXXXXXX), is the controller responsible for the processing of your personal data via the website https://robovex.eu (the "Website").
We are committed to protecting your privacy in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — "GDPR") and the Portuguese Data Protection Act (Lei n.º 58/2019).
2. Data Protection Officer
For any questions regarding data protection, you may contact us at:
Email: privacy@robovex.eu
Postal address: Robovex Lda, Rua de Santa Catarina 1200, 3º andar, 4000-457 Porto, Portugal
3. What Data We Collect
3.1 Data You Provide Voluntarily
When you use our contact or demo request forms, we collect:
- - Full name
- - Work email address
- - Phone number
- - Company name
- - Country
- - Message content (free text)
3.2 Data Collected Automatically
When you visit our Website, certain technical data is collected automatically:
- - IP address (anonymized where possible)
- - Browser type and version
- - Operating system
- - Referring URL
- - Pages visited and time of access
- - Device type and screen resolution
3.3 Cookies
Our Website may use the following types of cookies:
- - Essential cookies: Required for basic Website functionality. These do not require consent.
- - Analytics cookies: Used to understand how visitors interact with the Website. These are only activated with your consent.
You can manage your cookie preferences at any time through the cookie settings on our Website or through your browser settings.
4. Purpose and Legal Basis for Processing
| Purpose | Legal Basis (GDPR) |
|---|---|
| Responding to demo and quote requests | Art. 6(1)(b) — Performance of a contract or pre-contractual measures |
| Website functionality and security | Art. 6(1)(f) — Legitimate interest |
| Analytics and Website improvement | Art. 6(1)(a) — Consent |
| Compliance with legal obligations | Art. 6(1)(c) — Legal obligation |
5. How We Use Your Data
We use the personal data we collect to:
- - Respond to your inquiries, demo requests, and quote requests
- - Provide you with information about our robotics products and services
- - Improve our Website and user experience
- - Ensure the security and proper functioning of our Website
- - Comply with applicable legal requirements
6. Data Sharing
We do not sell your personal data. We may share your data with:
- - Service providers: Hosting providers, email services, and analytics tools that process data on our behalf under data processing agreements
- - Robot manufacturers: When you request a demo or quote for a specific robot, we may share relevant contact information with the respective manufacturer to facilitate your request. We will inform you before doing so.
- - Legal requirements: Where required by applicable law, regulation, or legal proceedings
7. International Data Transfers
Your data is primarily processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:
- - Contact form data: 24 months from your last interaction, unless a business relationship is established
- - Analytics data: 14 months (anonymized)
- - Contractual data: As required by Portuguese commercial law (up to 10 years for tax-relevant documents)
9. Your Rights
Under the GDPR, you have the following rights:
- - Right of access (Art. 15 GDPR) — request a copy of your personal data
- - Right to rectification (Art. 16 GDPR) — correct inaccurate data
- - Right to erasure (Art. 17 GDPR) — request deletion of your data
- - Right to restriction (Art. 18 GDPR) — limit how we process your data
- - Right to data portability (Art. 20 GDPR) — receive your data in a structured format
- - Right to object (Art. 21 GDPR) — object to processing based on legitimate interest
- - Right to withdraw consent — at any time, without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at privacy@robovex.eu. We will respond within 30 days.
10. Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority. The competent authority for Portugal is:
Comissão Nacional de Proteção de Dados (CNPD)
Av. D. Carlos I, 134 — 1.º
1200-651 Lisboa, Portugal
Website: https://www.cnpd.pt
11. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit (TLS/SSL), access controls, and regular security assessments.
12. Third-Party Links
Our Website may contain links to third-party websites, including manufacturer websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
13. Children's Privacy
Our Website and services are intended for business use and are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through a notice on our Website. The date of the last update is indicated below.
Last updated: February 2026